Refund policy

Online Purchases Returns Policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Pack the items you are returning in the original packaging and courier items to:

Manilal & Sons Online Returns
147 Lonsdale Street 
Dandenong
VIC 3175

You can always contact us for any return question at info@manilalsons.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings and nose rings (for hygiene reasons), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@manilalsons.com.au.

Returns policy for purchases made from physical stores

For items purchased from our physical stores, we will exchange or issue a store credit if items are returned within 21 days of purchase, provided items are in original condition with all tags attached along with proof of purchase. Unfortunately, we do not provide refunds for items bought from physical stores.